Last updated August 30, 2026
This policy explains how to request a refund for Stonewatch Home and what happens to a license when Paddle approves a refund. It does not create a separate Stonewatch refund guarantee.
1. Paddle handles refunds
Your purchase from Paddle is governed by Paddle’s current Buyer Terms and Refund Policy. Unless Paddle’s Refund Policy or applicable law provides otherwise, transactions are non-refundable and non-exchangeable.
Submitting a request within 14 days of a transaction does not guarantee a refund. Paddle reviews requests individually and may approve a full refund, approve a partial refund, or decline the request.
2. Requesting a refund
Submit a request using the support link in your Paddle receipt, the applicable Paddle customer-portal option, or Paddle Buyer Support. Paddle determines the refund method and processing time.
For a product, activation, or license-delivery problem, you may contact support@getstonewatch.com. Stonewatch can investigate the issue and provide relevant information to Paddle, but Stonewatch does not send refunds directly and contacting Stonewatch does not create refund eligibility.
3. Effect of an approved refund
An approved full refund, chargeback, or payment reversal for a Stonewatch Home license causes that exact Home entitlement to be revoked. The recorder returns to Stonewatch Essentials behavior; the refund does not disable Essentials.
A partial adjustment is reviewed against the affected order and license units rather than silently changing an entitlement. Refund amounts are based on the transaction and amounts actually paid, including any accepted discount and applicable tax treatment recorded by Paddle.
4. Fraud and payment disputes
Refunds may be declined where Paddle identifies fraud, refund abuse, or manipulative behavior. Before initiating a chargeback or payment dispute, contact Paddle Buyer Support so the request can be reviewed through the normal refund process. This does not restrict any dispute right available under applicable law or payment-network rules.
5. Governing policy
Refund requests are governed by Paddle’s Refund Policy and applicable law.
6. Contact
Billing and refund requests: Paddle Buyer Support
Stonewatch product and license support: support@getstonewatch.com